Zendesk alternative Satisfaction guarantee

The Zendesk alternative you pay for once

Zendesk bills you per agent, every month, and adds a fee for each AI resolution on top. Grow your team or your tickets and the bill grows with you. Regna builds the same AI customer service into your store one time, with no per-seat pricing and no per-ticket fees. You own it, and over any real timeframe it costs a fraction of what you'd keep paying.

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One-time build No per-agent seats No per-ticket fees

Why Zendesk gets expensive as you grow

Zendesk is powerful, but it's priced to grow with you in the wrong direction. The Suite is billed per agent, per month, so every hire adds to the bill, and the more capable tiers and add-ons stack on top of that seat price.

Then the AI resolutions are billed per ticket, so once automation is doing its job, each resolved ticket adds cost. Between seats, tiers, and resolutions, your spend rises exactly when the business is scaling and you can least afford surprises. And you never own any of it.

Regna does the opposite. We build the automation into your existing stack once, tuned to your store, and hand it over. No per-seat pricing. No per-ticket fee. No monthly software bill. It's yours.

Zendesk vs Regna

	Zendesk	Regna
Pricing model	Per-agent seats, billed monthly	One-time build
Recurring software fee	Yes, every month, per seat	None
Per-ticket AI fee	Yes, charged per AI resolution	None
Cost as you scale	Climbs with agents, tiers, and tickets	Flat. You already own it
Setup	You configure it yourself	Done for you, built to your store
Who owns it	You rent access	You own the system
If you stop paying	It switches off	It keeps running. It's yours

Zendesk pricing reflects its publicly published model (per-agent Suite tiers plus add-ons, and a fee per AI resolution). Check zendesk.com for current numbers.

A fraction of the cost, paid once

No monthly bill

You pay to build it, once. There's no per-seat plan renewing every month forever.

No per-ticket fee

The AI closing more tickets never raises your bill. Automation finally works for you.

You own it

The system lives in your stack and belongs to you. No lock-in, no switch-off.

Done for you

We build, connect, and tune it around your store and policies. You give access and a couple of hours.

See your savings vs Zendesk

Questions about switching from Zendesk

Is there a cheaper alternative to Zendesk?

Over any real timeframe, yes. Zendesk keeps billing per seat every month and charges per AI resolution, so the total climbs as you grow. Regna is a one-time build with no per-seat or per-ticket fees, so past the initial build your ongoing software cost is effectively zero.

How much does Zendesk cost?

Zendesk's Suite is billed per agent per month, with higher tiers and add-ons on top, plus a fee for each AI resolution. So cost scales with your team size and your ticket volume at the same time. Our calculator estimates your specific numbers.

Does Regna charge per agent or per ticket?

No. Regna is a one-time build. There are no per-seat costs, no per-ticket fees, and no monthly software fee. The build cost is scoped once, based on your volume and integrations.

Do I have to leave Zendesk to work with Regna?

We build on top of the tools you already use and can replace the parts that are costing you most. On a call we map what you'd keep, what we'd replace, and the switch, so there's no messy migration.

See what you'd save by switching from Zendesk

Book a short call. We'll look at your ticket volume and current Zendesk spend, show you what's automatable, and what a one-time build would cost instead.

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