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Shopify customer service Satisfaction guarantee

Shopify customer service automation, done for you

We set up AI that resolves your Shopify store's repetitive customer service, order status, returns, refunds, and order edits, right inside the tools you already use. It reads your Shopify orders, acts on them, and closes the ticket, so support stops scaling with every sale.

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Built around Shopify One-time build, no recurring fees You own it

Support that grows with every order you ship

On Shopify, customer service scales in the wrong direction. Every order you ship turns into more "where's my order?", "how do I return this?", and "is this back in stock?" messages, and the only way to keep response times down is to keep hiring. Support quietly becomes one of your biggest costs, rising in lockstep with the revenue it's meant to protect.

The worst part is that most of it is repetitive and catalog-driven, the exact tickets an AI should handle. But a basic chatbot can only reply. It can't read the order, pull the tracking, or process the return.

Regna builds AI customer service that connects to your Shopify store and actually acts. It checks the order in Shopify, pulls live tracking from your carrier, applies your returns and refund policy, and closes the ticket. For your customer, it just feels like fast, correct service.

What it handles for your Shopify store

Why Shopify brands choose Regna

Built around your Shopify stack

Connected to your store, shipping, returns, and helpdesk, so the AI takes real actions in your real systems. No rip-and-replace.

One-time build, no recurring fee

You pay once to build it. No monthly software bill, and no charge every time the AI resolves a ticket. Your cost doesn't climb as you scale.

Safety first, by design

A graduated-trust rollout: every ticket type is human-reviewed until your own data proves the AI is right. Then it goes automatic.

Done for you

We build, connect, and tune the whole thing around your store and policies. You give access and a couple of hours.

Already paying for Gorgias, Zendesk, or a per-ticket AI?

Most Shopify helpdesks charge a monthly plan plus a fee every time their AI resolves a ticket, so your bill climbs the more it works. Regna replaces that with a one-time build you own, for a fraction of the cost over time. See exactly how it compares:

Gorgias alternative Zendesk alternative Run your savings calculator

Shopify customer service automation, answered

How do you automate Shopify customer service?
We connect AI to your Shopify store and existing helpdesk, train it on how you answer, and let it take real actions: reading orders, pulling tracking, generating return labels, and processing refunds through Shopify. It resolves the repetitive tickets end to end and hands the complex ones to your team with a draft.
Do you replace my Shopify helpdesk app, like Gorgias or Zendesk?
We can. Those tools charge monthly plus a fee per AI resolution, so cost rises as you grow. Regna builds the automation once, with no recurring or per-ticket fees. On a call we map what you'd keep and what we'd replace, so there's no messy migration.
Does it work with Shopify returns, refunds, and tracking?
Yes. It reads orders from Shopify, pulls live tracking from your carrier, runs your returns flow, and processes refunds through Shopify within your policy. It acts inside your real systems, not just as a chat reply.
Is there a monthly or per-ticket fee?
No. Regna is a one-time build. There's no monthly software fee, no per-agent seat, and no charge per resolution. The build cost is scoped once, based on your ticket volume and integrations.
How much does it cost?
It's a one-time build priced to your store's support volume and integrations, scoped after a short audit. Book a call and we'll map it, and show you what you'd save against your current tools.

Put your Shopify support on autopilot

Book a short call. We'll look at your Shopify support volume, show you what's automatable, and what a one-time build would cost instead of your current tools.

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