Returns and refunds
Your policy applied the same way, whoever is answering.
The problem
Every return is a small judgement call: how old is the order, what does the policy say, does this one get a label or a refund. Different people answer differently, and the ones nobody wants to decide sit in the inbox for days.
What changes
The order is checked against your own policy, the customer is told what they qualify for, and the routine cases get their label or refund without a person deciding anything.
More won jobs, less admin
What removing it is worth. Framed as making more, not spending less.
One answer, every time
The same request gets the same decision, whoever is on the inbox.
Faster refunds
Customers stop chasing, and the reviews stop mentioning the wait.
Less time deciding
Nobody reopens the policy page to answer the same question again.
How we take it off your hands
The same shape as every engagement: the Roadmap first, then the builds you pick, one fixed price at a time.
Step 1
Write the policy down
We turn the rules you already follow into something a system can check.
Step 2
Handle the clear cases
Inside the rules, the answer goes out with the label or the refund attached.
Step 3
Send the rest to a person
Outside the rules, someone decides, with the order history already in front of them.
Let's work out what is worth building.
Tell us how your team works today. You get a straight read on what would pay.
Start with the Revenue Roadmap. Money back if it does not find at least 20 hours a month worth automating.